Terms and conditions

Welcome to SALEHAVEN LIMITED. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, consultations, and all related communications. By accessing our website or engaging with our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of our website and services immediately.


1. Company Information

Company Name: SALEHAVEN LIMITED

Website: https://salehaven.co.uk/

Email: [email protected]

Phone: +44 7460 014469

Business Address:
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE


2. Definitions

For the purposes of these Terms:

  • Company, We, Us, and Our refer to SALEHAVEN LIMITED.

  • Client, Customer, You, and Your refer to any individual or business using our website or purchasing our services.

  • Website means https://salehaven.co.uk/.

  • Services include Ecommerce Growth Marketing, Brand Positioning Consultancy, Marketplace Performance Optimization, Customer Experience & Conversion Consulting, and any additional consultancy or related services offered by SALEHAVEN LIMITED.

  • Agreement refers to these Terms and Conditions together with any applicable service agreement or proposal.


3. Acceptance of Terms

By accessing our website, requesting a quotation, submitting an enquiry, purchasing services, or communicating with us, you agree to comply with these Terms and all applicable laws and regulations.

If you are acting on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.


4. Eligibility

To use our services, you must:

  • Be at least 18 years of age.

  • Have legal capacity to enter into binding agreements.

  • Provide accurate and complete information.

  • Use our services for lawful purposes only.

We reserve the right to refuse service where permitted by applicable law.


5. Our Services

SALEHAVEN LIMITED provides professional consultancy services, including but not limited to:

  • Ecommerce Growth Marketing

  • Brand Positioning Consultancy

  • Marketplace Performance Optimization

  • Customer Experience & Conversion Consulting

  • Business Strategy Consulting

  • Market Research

  • Customer Journey Analysis

  • Conversion Optimization

  • Marketing Planning

  • Performance Reporting

Service descriptions published on our website are provided for informational purposes and may be updated periodically.


6. Service Availability

Our services are subject to availability.

We reserve the right to:

  • Modify services

  • Improve service offerings

  • Suspend services temporarily

  • Discontinue services

  • Refuse service where appropriate

Such changes may occur without prior notice where necessary.


7. Client Responsibilities

Clients agree to:

  • Provide accurate information.

  • Respond promptly to requests.

  • Supply required materials when necessary.

  • Cooperate throughout the consultancy process.

  • Maintain lawful use of our recommendations.

  • Respect agreed project timelines.

Failure to provide requested information may delay project delivery.


8. Website Use

You agree to use our website responsibly and lawfully.

You must not:

  • Attempt unauthorized access.

  • Interfere with website security.

  • Upload malicious software.

  • Distribute harmful code.

  • Misrepresent your identity.

  • Copy website content without permission.

  • Engage in fraudulent activities.

  • Disrupt website operations.

Violation of these Terms may result in restricted access.


9. Intellectual Property

Unless otherwise stated, all content on this website is the intellectual property of SALEHAVEN LIMITED.

This includes:

  • Logos

  • Branding

  • Graphics

  • Icons

  • Articles

  • Blog posts

  • Service descriptions

  • Images

  • Website design

  • Layout

  • Text

  • Marketing materials

  • Documentation

No content may be copied, reproduced, distributed, modified, or republished without our prior written permission.


10. Client Content

Clients retain ownership of materials they provide to us.

By submitting content, you confirm that:

  • You own the necessary rights.

  • The content does not infringe third-party rights.

  • The content complies with applicable laws.

You grant SALEHAVEN LIMITED a limited license to use submitted materials solely for providing requested services.


11. Pricing

Service pricing is determined according to individual project requirements unless otherwise stated.

Prices may vary depending on:

  • Project scope

  • Consultancy requirements

  • Service duration

  • Complexity

  • Additional requests

All quotations remain valid only for the period stated within the quotation.


12. Payments

Payment terms will be specified before work begins.

Payments may be required:

  • In advance

  • Upon milestone completion

  • Upon project completion

  • According to agreed payment schedules

Late payments may delay project delivery.


13. Consultations

Consultancy sessions may be conducted through:

  • Video conferencing

  • Telephone

  • Email

  • Online meetings

  • Other mutually agreed communication methods

Scheduled consultations should be attended at the agreed time.


14. Project Delivery

Delivery timelines are estimates based upon information available at the time of project commencement.

Delays may occur due to:

  • Client feedback delays

  • Missing information

  • Technical issues

  • Third-party dependencies

  • Force majeure events

We will make reasonable efforts to communicate significant delays.


15. Revisions

Where revisions are included within a service agreement, clients may request reasonable amendments during the agreed revision period.

Additional revisions beyond the agreed scope may incur additional charges.


16. Confidentiality

SALEHAVEN LIMITED respects the confidentiality of client information.

We will take reasonable measures to protect confidential information shared during consultancy projects.

Confidential information does not include information that:

  • Is publicly available.

  • Was lawfully obtained from another source.

  • Must be disclosed by law.


17. Third-Party Services

Some recommendations may involve third-party platforms, software, or service providers.

SALEHAVEN LIMITED is not responsible for:

  • Third-party availability

  • Third-party pricing

  • Platform outages

  • Policy changes

  • Third-party security practices

Clients are responsible for reviewing third-party terms independently.


18. Disclaimer

Our consultancy services provide professional guidance based on available information and industry experience.

However, we do not guarantee:

  • Specific sales results

  • Search rankings

  • Revenue increases

  • Market dominance

  • Business profitability

  • Customer acquisition numbers

Business success depends on numerous factors outside our control.


19. Limitation of Liability

To the fullest extent permitted by law, SALEHAVEN LIMITED shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Lost business opportunities

  • Data loss

  • Business interruption

  • Reputation damage

  • Third-party claims

Our maximum liability shall not exceed the total amount paid for the relevant service unless otherwise required by law.


20. Indemnification

You agree to indemnify and hold harmless SALEHAVEN LIMITED, its directors, employees, contractors, and affiliates from claims, liabilities, losses, damages, expenses, and legal costs arising from:

  • Your misuse of our services.

  • Your breach of these Terms.

  • Your violation of applicable laws.

  • Your infringement of third-party rights.


21. Privacy

Your use of our services is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in that policy.


22. Force Majeure

SALEHAVEN LIMITED shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Government actions

  • Internet outages

  • Cybersecurity incidents

  • Labor disputes

  • Power failures

  • Pandemics

  • War

  • Civil unrest


23. Termination

We reserve the right to suspend or terminate access to our services where:

  • These Terms are violated.

  • Fraudulent activity is suspected.

  • Payment obligations are not met.

  • Unlawful conduct occurs.

Termination does not affect rights or obligations that accrued before termination.


24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.


25. Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiations.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of England and Wales, unless applicable law provides otherwise.


26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.


27. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement, constitute the entire agreement between SALEHAVEN LIMITED and the client regarding the use of our website and services.


28. Changes to These Terms

SALEHAVEN LIMITED reserves the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on our website unless otherwise stated.

Users are encouraged to review these Terms periodically.


29. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

SALEHAVEN LIMITED

Website: https://salehaven.co.uk/

Email: [email protected]

Phone: +44 7460 014469

Address:
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE

Thank you for choosing SALEHAVEN LIMITED. We appreciate the opportunity to support your ecommerce growth and brand success through our professional consultancy services.