By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.
Company Name: SALEHAVEN LIMITED
Website: https://salehaven.co.uk/
Email: [email protected]
Phone: +44 7460 014469
Business Address:
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
SALEHAVEN LIMITED provides professional consultancy and digital business services, including but not limited to:
Ecommerce Growth Marketing
Brand Positioning Consultancy
Marketplace Performance Optimization
Customer Experience & Conversion Consulting
Marketing Strategy Development
Business Consultancy
Performance Analysis
Brand Development Services
As our services involve professional expertise, strategic planning, research, consultation, and customized recommendations, they are generally non-returnable once work has commenced.
Clients may request to cancel a service by contacting us as soon as possible.
Cancellation requests will be reviewed based on the current stage of the project.
Possible outcomes include:
Cancellation before work begins
Partial cancellation during project development
Cancellation after project completion
Each request is evaluated individually.
Refund requests may be considered under circumstances such as:
Duplicate payments.
Billing errors made by SALEHAVEN LIMITED.
Services that cannot be delivered due to reasons solely within our control.
Mutually agreed project cancellation before work has started.
Refund approval remains at the sole discretion of SALEHAVEN LIMITED after reviewing the circumstances.
Refunds will generally not be available for:
Completed consultancy sessions.
Delivered reports or recommendations.
Strategic planning services already performed.
Brand positioning research already completed.
Marketing analysis already delivered.
Customized business strategies.
Consultation time already provided.
Services completed according to the agreed scope.
Professional consultancy services involve significant expertise and time investment that cannot be returned once delivered.
Where appropriate, partial refunds may be considered if:
A project is cancelled before substantial work has been completed.
Only a portion of the agreed services has been delivered.
Both parties mutually agree to terminate the engagement.
Approved partial refunds will reflect the value of any work already completed.
SALEHAVEN LIMITED primarily provides digital consultancy and professional services.
Because no physical goods are sold or shipped as part of our standard services, there are no physical products to return.
Clients are responsible for:
Providing accurate project information.
Responding to requests for feedback in a timely manner.
Reviewing deliverables promptly.
Supplying necessary business materials when requested.
Project delays caused by missing client information do not automatically qualify for refunds.
Where revisions are included within your purchased service package, reasonable revision requests will be completed according to the agreed scope.
Revision requests outside the original project scope may require additional fees.
Revisions do not automatically entitle clients to refunds.
If you are dissatisfied with any aspect of our services, we encourage you to contact us promptly.
We will make reasonable efforts to:
Understand your concerns.
Review the completed work.
Clarify recommendations.
Provide reasonable revisions where applicable.
Seek a fair and practical resolution.
Our goal is to maintain long-term client relationships through open communication and professional support.
To request a refund, please contact us with the following information:
Full name
Company name (if applicable)
Contact email
Invoice or payment reference
Service purchased
Date of purchase
Detailed explanation of your request
Refund requests should be submitted using:
Email: [email protected]
Once a refund request is received:
We acknowledge receipt of your request.
Our team reviews the project records.
We evaluate eligibility under this policy.
We may request additional information if necessary.
A decision is communicated within a reasonable timeframe.
Each request is handled fairly and individually.
If a refund is approved:
Refunds will be issued using the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Any applicable transaction fees charged by third-party payment processors may be deducted where permitted by law.
Before initiating a chargeback through your payment provider, we encourage you to contact SALEHAVEN LIMITED directly.
Most concerns can be resolved more efficiently through our customer support process.
Fraudulent or unjustified chargebacks may result in suspension or termination of current and future services where permitted by applicable law.
Clients may request reasonable modifications to ongoing projects.
Requests that significantly change the original project scope may:
Require a revised quotation.
Affect delivery timelines.
Require a new service agreement.
SALEHAVEN LIMITED shall not be responsible for delays or service interruptions caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Government actions
Internet outages
Cybersecurity incidents
Power failures
Public emergencies
Labor disputes
War or civil unrest
Such events do not automatically create entitlement to refunds.
Our liability regarding refunds shall not exceed the amount actually paid by the client for the specific service in question, except where otherwise required by applicable law.
SALEHAVEN LIMITED shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.
We reserve the right to update or modify this Refund and Return Policy at any time.
Any changes become effective immediately upon publication on our website unless otherwise stated.
Clients are encouraged to review this policy periodically.
If you have any questions regarding this Refund and Return Policy or wish to discuss a refund request, please contact us.
SALEHAVEN LIMITED
Website: https://salehaven.co.uk/
Email: [email protected]
Phone: +44 7460 014469
Address:
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
We appreciate your trust in SALEHAVEN LIMITED and remain committed to delivering professional, transparent, and high-quality consultancy services that help your business grow with confidence.
© 2026 SALEHAVEN LIMITED. All rights reserved.
